Terms and Conditions

This are our terms and conditions and our privacy statement. Please read them with care.

We have created this privacy statement in order to demonstrate our firm commitment to confidentiality. All information remains with Shogun Audio Ltd and is not passed on to any other company.

The following discloses the information gathering and dissemination practices for this web site.

Who We Are

The www.shogunaudio.co.uk website is operated by Shogun Audio Ltd, a company registered in England and Wales. Our company registration number is 6536985, our VAT registration number is 933650817.

Shogun Audio Ltd is dedicated to providing our customers with a friendly and efficient online shopping experience which provides value for money. The Shogun Audio Ltd team is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at [email protected]

Fill-in Forms

Our site uses an enquiry form for customers to request information, products and services. We collect contact information such as your e-mail address etc. All information remains confidential with Shogun Audio Ltd and is not passed on to any other company. By establishing a Shogun Audio account and each time you make a purchase through our site, you grant permission for Shogun Audio to contact you at your email address and or telephone number regarding the purchase. Shogun Audio collects personal information from you in an effort to market to you more effectively, facilitate your purchases and offer a more personalised online experience.

On some pages we may set a "cookie" so that information can be saved and retrieved by the web page. For example, multiple enquiries do not have to fill-in the same contact details each time.

Users may opt-out of receiving mailings at any time - see the choice/opt-out section below.

Choice/Opt-Out

Our site provides visitors with the opportunity to opt-out of receiving information from us by sending an e-mail to: [email protected].

Data Quality/Access

This site gives visitors the following options for changing and modifying information previously provided by sending an e-mail to: [email protected].

Contacting the Web Site Owners

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact: [email protected].

Google Analytics

This website uses Google Analytics to help analyse how users use the site. The tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors use of the website and to compile statistical reports on website activity for Shogun Audio.

We will never (and will not allow any third party) use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any personally identifying information from any source, unless you explicity submit that information via a fill-in form on our website.

Further information about cookies

The Interactive Advertising Bureau (IAB) is an industry body that develops standards and guidelines to support online business processes. It has produced a series of web pages which explain how cookies work and how they can be managed.

If you have questions concerning our privacy policy, please use our contact details to discuss.

Postal Charges

There will be no hidden postage charges lurking at the end of your shopping trip with us. Postal charges are in line with the latest postal charge update from the Royal Mail on the 30th April 2013. Our online store has a comprehensive weight-based system that charges you accurately on the total weight of your order.

UK

Between £2.75 and £4.30 for your first item (dependant on product weight) then added delivery charge every time another product is added (dependent on product weight)

Europe

Between £2.80 and £6.60 for your first item (dependant on product weight) then added delivery charge every time another product is added (dependent on product weight)

Rest of World Zone 1

Between £3.30 and £12.10 for your first item (dependant on product weight) then added delivery charge every time another product is added (dependent on product weight)

Rest of World Zone 2

Between £3.30 and £12.54 for your first item (dependant on product weight) then added delivery charge every time another product is added (dependent on product weight)

A full explanation of what countries exist in the different zones can be found HERE

Customs and Import Duty Charges

Please note that residents of some countries may have to pay customs or import duty charges on their order. Because these charges are levied by your government and are specific to your country, we cannot tell you how much (if anything) this will be. You are responsible for any customs or import duty charges you may incur. If you choose not to pay these charges, your package will not be released by customs and may be destroyed. In this event, we will be unable to offer you a refund. UK and EU residents will not have to pay any customs or import duties.

Delivery

Deliveries within the U.K only will be by first class Royal Mail post. All post to Europe and Rest Of World will be made by standard airmail Royal Mail post.

The following is a rough guide to how long your order should take to arrive:

UK: 1-4 working days, Europe: 4-7 working days, USA / Canada: 7-14 working days, rest of world: 7-20 working days, depending on location.

PLEASE NOTE THIS IS A GUIDE ONLY AND SHOULD NOT BE INTERPRETED AS A GUARANTEE OF DELIVERY TIME.

Efficiency does vary between different countries’ postal services. Sometimes delivery can be very quick, sometimes less so. International customs can also hold up a package, sometimes for no apparent reason, and in these cases there is unfortunately not a lot we can do to speed things up.

Undelivered Items

If your item(s) has not arrived, please check with us that your item(s) had been properly processed and sent successfully. We will consider an item(s) 'lost in post' if it hasn't reached you within 20 business days. We have to wait 20 business days for the package to be deemed 'lost' as this is the length of time Royal Mail wait until they confirm an item can be 'lost' and we can be refunded by them. In the extremely unlikely event that your item has not arrived within 20 working days, we will either re-send your item(s) or offer a full refund.

Order Cancellations

If you would like to cancel your order, please contact us on [email protected] as soon as you can. We do process orders within 1-2 days after the order is made (subject to weekends and public holidays), so please contact us as close to making your order as possible or your item(s) may have already been dispatched.

Digital Download Technical Support

If you have ordered a digital download, your download will become active as soon as payment has been processed and you can download your files using the download link within your shopping cart. You will have 3 tries in which to download something from your download link per item, after which the link will expire. If you experience problems downloading your files please contact us at [email protected] and we will re-activate your download links.

If your downloaded files are corrupt or unusable, please contact us to let us know on [email protected] and we will rectify the problem straight away.

Card Payment Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. We do not store debt / credit card information at Shogun Audio Ltd, this is dealt with by our very secure online payment gateway Sage Pay, who are the UK's most recommended payment gateway service provider, http://www.sagepay.com.

Payment

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, or us or our authorised agents are unable to contact your card issuer, Shogun Audio will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal. Shogun Audio are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment. You further confirm that all account details supplied by you when you order goods are true and accurate.

Availability

All goods offered are subject to availability and Shogun Audio Ltd reserves the right to withdraw any item without notice. Occasionally we will sell out of an item of stock and may receive orders before we can update the website. If you order an item that is out of stock we will inform you as soon as possible to offer a refund or an alternative item. This does not affect your statutory rights.

Our Guarantee

All of our products come with a 7-day no quibble guarantee. If you need to contact us regarding a product sold to you by us, please email us on [email protected]

Returns Policy

If you would like to return any item to us for any reason, please get in touch with us via [email protected] and let us know about the issue. We will then decide what the best course of action should be; whether it be an exchange or a full refund.

Faulty goods

All goods sent out are thoroughly checked before dispatch. If you find goods to be faulty, we would ask you to first contact us for advice and then return the goods for inspection. When returning goods please include a note with your name and address along with the reason for return and any requests or comments. Wrap the parcel securely and return to the address below. We suggest using Royal Mail Recorded delivery to send the goods. We cannot accept responsibility for goods lost in transit to us. If a refund is made we shall endeavour to refund within 30 days. Any faulty goods will need to be inspected by the manufacturer before we take any action. If you have any queries or questions please Email us at [email protected]

Governing Law

This contract is subject to English law and the exclusive jurisdiction of the English courts.Your statutory rights are not affected.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

Your Conduct

You are prohibited from posting or transmitting to this website any material: That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, and liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, and blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience. Anything for which you have not obtained any necessary licences and/or approvals. Anything which constitutes or encourages conduct that would be considered a criminal office, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party. In the UK or any other country in the world. Anything which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, works, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the website (including, without limitation, by hacking). Note that we will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of this section.

If you have any questions at all regarding the information above, please contact us at [email protected]